The mission of Val Verde County Library is to provide all persons living within Val Verde County free admission to the Library and any program sponsored by the Library, reference services and assistance in locating and interpreting information requested, and circulation of printed and non-printed materials without charge. The policies set forth in this page are to ensure our mission goal is met. In accordance with this mission, the Val Verde County Library has established specific policies to ensure that everyone has a pleasant experience in the library.
Customer Service Goal
The Val Verde County Library is committed to outstanding customer service. We value free, open, unrestricted access to collection and services. The Library shall provide Library patrons with the materials and information they wish to explore in a prompt and friendly manner. The Library offers quality service to all customers by displaying a positive attitude, understanding diversity of people and perspectives. The Library shall strive to earn the trust and confidence of all patrons. The Library shall align services to support community goals. The goal of the library is to provide a positive environment and to support all Val Verde County residents’ access to education, learning opportunities, and social connections.